Privacy Policy

Issue Date: July 2026 · Version 1.0 · Document Reference HD-POL-001. Helidragon Ltd is committed to protecting the privacy and personal information of our clients, suppliers, business contacts and visitors to our website. This policy explains, in plain terms, what we collect, why, and the choices you have.

Introduction

We recognise the importance of handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

Helidragon Ltd specialises in professional video production, aerial drone services, photography and visual communications for engineering, construction, marine, industrial and commercial organisations throughout the United Kingdom. As part of providing these services we may process personal information obtained through our website, enquiries, marketing activities, client projects and normal business communications.

This Privacy Policy explains:

What personal information we collect.
Why we collect it and how we use it.
Who we may share it with and how we protect it.
How long we retain it, and the rights you have regarding your personal information.

Who We Are

Helidragon Ltd is the data controller responsible for the processing of personal information described within this Privacy Policy. If you have any questions about this policy or how we handle your information, please contact us using the details below.

Company: Helidragon Ltd
Website: www.helidragon.com
Email: allan@helidragon.com

Information We Collect

We only collect personal information that is necessary to provide our services, operate our business, comply with legal obligations and maintain professional relationships. Depending on how you interact with us, we may collect:

Your name, job title and company name.
Postal address, email address and telephone number.
Information submitted through our website enquiry forms.
Details relating to projects or quotations, and marketing preferences.
Photographs, video footage or drone imagery where identifiable individuals are present.
Technical information such as IP address, browser type, operating system, referring website and pages visited.

We collect this information when you contact us, complete a form on our website, meet us at events, become a client or supplier, subscribe to our newsletter, engage with us on social media, or participate in a video production project where personal information is required.

We do not knowingly collect personal information from children under the age of 16 without the consent of a parent or guardian.

How We Use Your Information

We only process personal information where we have a lawful basis to do so under UK GDPR. Your information may be used to:

Respond to enquiries and prepare quotations and proposals.
Deliver contracted video production, photography and drone services.
Manage projects, arrange site visits and filming schedules, and communicate throughout delivery.
Issue invoices and administer accounts.
Send newsletters and marketing communications where you have provided consent or another lawful basis exists.
Meet our legal and regulatory obligations.

Helidragon uses Zoho CRM to manage enquiries and customer relationships. Where you have consented, we may use Zoho Campaigns to send newsletters and updates, and monitor campaign performance such as opens, link clicks and unsubscribes to improve our communications. We will never sell your personal information to third parties.

Photography, Video & Drone Imagery

As part of our services we may capture photographs, video recordings, aerial drone imagery, time-lapse sequences and audio recordings that may include identifiable individuals. Where personal information is captured, we process it only where there is a lawful basis, which may include:

Performance of a contract with our client.
Legitimate business interests or client instructions.
Consent where appropriate, and compliance with legal obligations.

We treat all project information, photographs, video recordings and drone imagery as confidential unless we have received permission to publish or share it, or publication is permitted within our contractual agreement. Client media is securely stored on password-protected computers, secure NAS, encrypted cloud storage and approved business systems, with access restricted to authorised personnel and approved subcontractors.

Where drone operations are undertaken, we comply with all applicable Civil Aviation Authority (CAA) regulations and operate under the appropriate authorisations and permissions.

Website Cookies & Analytics

Our website uses cookies and similar technologies to improve performance, enhance your experience and help us understand how visitors interact with the site. Cookies are small text files stored on your device when you visit a website. We may use the following categories:

Essential cookies — required for the operation, security and functionality of the website and cannot normally be disabled.
Analytics cookies — help us understand how visitors use the site through anonymous information such as pages visited, time spent, device type and general location.
Marketing cookies — used only with your consent to measure the effectiveness of our campaigns, and may include Zoho Campaigns, LinkedIn, Google or Meta technologies where implemented.
Embedded media cookies — embedded content from Vimeo or YouTube may place cookies in accordance with their own privacy policies.

You can accept, reject or customise your cookie preferences using our cookie consent banner, or manage them through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website.

Data Security & Retention

We take the security of personal information seriously and implement appropriate technical and organisational measures to protect it against accidental loss, unauthorised access, disclosure, alteration or destruction. Information may be stored on password-protected computers, secure Network Attached Storage (NAS), approved cloud platforms and business systems including Zoho, with access restricted to authorised personnel.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our contractual rights. Marketing information is retained until consent is withdrawn or the information is no longer required.

Sharing & Third-Party Processors

We only share personal information where it is necessary to provide our services, fulfil contractual obligations or comply with legal requirements. This may include carefully selected providers such as:

Zoho One (CRM, Mail and Campaigns).
Cloud storage providers.
Professional advisers including accountants and legal advisers.
Approved subcontractors working under confidentiality obligations.
Government or regulatory authorities where disclosure is required by law.

Helidragon does not sell, rent or trade personal information to third parties.

Your Rights

Under UK GDPR you have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request erasure where applicable.
Restrict or object to certain processing activities.
Withdraw consent for marketing communications at any time.
Request a copy of your information in a portable format where applicable.

We will respond to requests in accordance with UK data protection legislation.

Contacting Us & Complaints

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact Helidragon Ltd by email at allan@helidragon.com or via www.helidragon.com.

If you are dissatisfied with the way we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). We would, however, appreciate the opportunity to address your concerns first.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business activities. The latest version will always be published on our website, and the document version and review date will be updated accordingly.